Terms & Conditions

1. Scope

For all deliveries of Held&Partners to consumers (§ 13 BGB), these Terms and Conditions (GTC).

Consumer is any natural person who enters into a transaction for a purpose that is neither commercial nor their independent vocational activity may be attributed.

2. Contractor

The purchase contract is concluded with:

Matthias Held
Zeilitzheimer Pfad 19
97332 Volkach

Tax number: 227/227/30082

Owner: Matthias Held

You can contact our customer service for questions and complaints on weekdays from 9: 00h to 18: 00h on telephone number 0151 222 07 993 or by e -mail under info@heldandpartners.com.

3. Offer and Conclusion

3.1 The presentation of products in our online shop is not a legally binding offer but an invitation to order. Errors excepted.

3.2 By clicking the button "Buy" in the last step of the ordering process enter a binding order in the shopping cart. The purchase contract is concluded when we accept your order with an order confirmation via e-mail immediately after receiving your order.

4. Contract text

The contract text is stored on our internal systems. The general terms and conditions, you can at any time on this page. The order data and the GTC will be sent to you by email. After the order the contract for security no longer on the Internet is accessible.

5. Withdrawal

Consumers have a fourteen-day withdrawal.


You are entitled to withdraw from this contract within fourteen days without giving any reasons. The withdrawal period is fourteen days from the day you or a named third party from you, other than the carrier, the goods have taken possession of or has.

To exercise your right, you have to

Matthias Held
Zeilitzheimer Pfad 19
97332 Volkach

Email: info@heldandpartners.com
Fax: 0151 222 07 993

by means of a clear declaration (. Eg one of sent by post mail, fax or e-mail) about inform your decision to withdraw from this contract. You can do so using the model withdrawal form that is not prescribed.

Effects of withdrawal

If you withdraw from this contract, we have put all the payments that we have received from you, including delivery costs (except for the additional costs arising from the fact that you are a type of delivery other than the offered by us have chosen cheapest Shipping), immediately and repay at the latest within fourteen days from the date on which the notification was received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment.

You have to return the goods immediately and in any event not later than fourteen days from the date on which they notify us of any cancellation of this contract to us or to pass. The deadline is met if you send the goods before the period of fourteen days. We bear the cost of returning the goods. You only need to pay for any diminished value of the goods if the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.

6. Price and shipping

6.1 The stated on the product pages include VAT and other price components.

6.2 The shipping costs depend on the amount of goods ordered and the mode of shipment and are clearly informed before submitting your order. You can find an overview on the shipping page.

7. Delivery

7.1 Delivery is only within the EU and USA.

For 7.2 information on delivery times on the product page.

8. Payment

8.1 Payment can be made by cash, debit, bank transfer, debit or credit card.

8.2 If the advance payment, we will provide our bank details in the order confirmation and deliver the goods after payment.

8.3 The right to set off is available only if your claims are legally established in court or are undisputed or acknowledged in writing by us.

8.4 You can only exercise insofar as the claims of the same contractual relationship.

9. Reservation

Until full payment the goods remain our property.